Last updated: December 2025
MNA Towing (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your information when you use our towing, transport and related services across Melbourne.
We may collect the following types of personal information:
Name
Phone number
Email address
Pick-up and drop-off locations
Vehicle details (make, model, registration)
Payment information (not stored by us if processed through third-party platforms)
Any additional information you submit via our website, contact forms or phone calls
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited and time spent on the website
Cookies and tracking data (for analytics and performance)
We use your information to:
Provide towing, transport and vehicle removal services
Schedule bookings, confirm details and manage service requests
Improve our website, customer service and operations
Communicate updates, quotes or follow-ups
Process payments and issue invoices
Meet legal, regulatory and insurance obligations
We do not sell or rent your personal information.
We may share your information with trusted third parties only when required, including:
Payment processors
Insurance providers (if applicable)
Service partners assisting with towing or transport
Government authorities when legally required
All third parties are expected to maintain confidentiality and handle data in accordance with privacy laws.
We take reasonable technical and organisational measures to protect your information from:
Loss
Misuse
Unauthorised access
Disclosure
Alteration
Although we strive to protect your data, no method of transmission over the internet is completely secure.
Our website may use cookies to:
Improve user experience
Analyse site traffic
Customise website features
You can disable cookies through your browser settings, but some features of the site may not function correctly.
You have the right to:
Access your personal information
Request corrections or updates
Request deletion of your data (subject to legal requirements)
To submit a request, contact us using the details below.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
Our services are not directed to individuals under 16. We do not knowingly collect data from children.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have questions about this Privacy Policy or need to request access to your data, you can contact us at https://mnatowing.com.au/contact/.
